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Privacy Policy

Last Modified: May 25, 2018

This Privacy Policy applies to the websites and services offered by DTN (referred to as “DTN”, “we” or “us” in this Privacy Policy) including dtn.com, dtnpf.com, mydtn.com, and all other DTN related websites (collectively, the “Sites”), as well as all downloadable software, mobile applications, and other services provided by DTN and on which a link to this Privacy Policy is displayed (collectively, together with the Sites, our “Services”).

We respect individual privacy and value the confidence of our customers, employees, business partners, and others. We strive to collect, use, and disclose personal information in a manner consistent with the laws of the countries in which we do business and have a tradition of upholding the highest ethical standards in our business practices.

This Privacy Policy describes the personal information that we gather on or through our Services, how we use and disclose such information, the steps we take to protect your information, and the rights you may have related to our information collection and use practices. By visiting the Sites, or by purchasing or using our Services, you accept the privacy practices described in this Privacy Policy.

This Privacy Policy is incorporated into, and is subject to, the DTN terms of use at www.dtn.com/tos.

How and What Information We Collect

User-Provided Information. We collect personally identifiable information voluntarily provided by users or visitors of our Services (also referred to as “Users” or “you” in this Privacy Policy), including when you visit the Sites, use the Services, register an account, fill out forms on the Sites, or otherwise contact us. The personal information that we collect on or through our Services may include your first and last name, email address, mailing address, telephone number(s), organizational affiliation, credit card or other billing information, and any other information you choose to provide when you use the Services or otherwise interact with us.

Location Information. Some of our Sites and mobile apps also collect geo-location information. We use your location information to provide requested location-specific services, including local weather forecasts and asset tracking. You may at any time opt-out from further allowing us to have access to your location data by turning off the location services in your mobile phone or browser settings. Please be aware that certain features of the mobile apps will not perform as expected if location services are turned off.

Automatically Collected Information. As is true of most websites and mobile applications, we or our third party service providers and partners (discussed below) collect information from you over time using automated means such as cookies, beacons, or online data analytics tools. This “automatically collected” information may include internet protocol (IP) addresses, MAC addresses, device IDs, device and browser type(s), referring/exit pages, operating system, date/time stamp, or clickstream data and other information about the way you use the Services. Depending on the jurisdiction in which you reside, this information may or may not be considered personal information. We also use these technologies to collect information regarding your interaction with DTN-related links appearing on third-party websites or in a DTN-generated email, such as whether you click on or forward a link or message. We may link this automatically collected data to other information you provide or we collect from you.

DTN does not directly track you when you visit other websites or engage in other activities online, so we do not register Do Not Track (DNT) signals from your browser.  However, you should review the privacy policies of other third parties that may be operating on our Sites (discussed below) to determine whether they honor DNT signals. For more information on “do not track” options, please see: http://donottrack.us/.

How We Use Your Information

We use the personal information we collect about you to solicit, service, and communicate with you or as otherwise disclosed in this Privacy Policy. In particular, we will use your information (a) as is necessary for the performance of contracts we have with you, or at your request prior to you entering into a contract with us (e.g., to send you product or billing information); (b) in ways that you likely expect and that will have minimal privacy impact in order to further our legitimate interests (e.g., to contact you following a tradeshow or to provide requested trial services); or (c) for any other purpose for which we have your consent (e.g., to send you ongoing marketing and promotional information). DTN does not use your personal information to make solely automated decisions about you or to make decisions about you that are likely to produce legal or similarly significant effects.

If you receive commercial emails from us, you may unsubscribe at any time by following the instructions contained within the email or by sending an email to the address provided in the “Contact Us” section below. Please be aware that if you opt-out of receiving commercial email from us, it may take up to ten (10) business days for us to process your request. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive otherwise permitted administrative messages from us regarding the Services.

At times DTN may allow a customer to purchase or lease products or equipment and/or to make payments through the Services. In such event, DTN may use a third-party shipping company, such as UPS or FedEX, to fulfill customer orders through the Sites, and may also use a credit card processing company to bill you for goods or services that you request. The current credit card processing company that DTN uses to store and process credit card transactions is called CyberSource®, and more information about this company can be found at: http://www.cybersource.com/. DTN takes all reasonable measures to select third-party agents for fulfillment and financial processing that agree to not retain, share, store, or use your personal or financial information for any other purposes than fulfilling orders or enforcing customer agreements.

We use analytics tools such as Google Analytics and Eloqua to analyze trends, administer and improve our Services, and track Users’ movements around the Services and on the Internet, and to gather demographic information about our user base as a whole. These third party analytics companies do not seek to identify individual users or to receive personally identifiable information except as may occur when they use your IP address.  This information helps us to improve our Services and deliver a better and more personalized service. Many of these companies, such as Google Analytics, collect and use information under their own privacy policies, which we encourage you to review. For more information about Google Analytics or Eloqua analytics and their privacy policies, please visit the Google Analytics privacy page and/or the Google Partners’ Page and the Eloqua privacy page. You may opt-out of Google Analytics or Eloqua web monitoring by following the instructions on the Google Analytics Web Monitoring Opt-Out page or the Eloqua Web Monitoring Opt-Out page.

We may also partner with a third party, including our current partner AdRoll, to display advertising on our Services and/or to manage our advertising on other websites and platforms. Such third parties, including AdRoll, use automated technologies such as those described above to gather information about your activities on the Services and other websites or platforms in order to provide you advertising based upon your browsing activities and interests. If you have any questions about an advertisement or other targeted content, you should contact the content provider or AdRoll directly. We encourage you to review AdRolls’ privacy policies, including information on how to opt-out of receiving targeted ads served by AdRoll, please visit the AdRoll privacy page. Users interested in learning more about online advertising and/or opting out of online ads can visit http://digitaladvertisingalliance.org/ and its websites http://aboutads.info and http://youradchoices.com.

DTN may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) comply with the law or legal process served on DTN or the Services; (b) protect or defend the rights of property of DTN and its Services; or (c) act in urgent circumstances to protect the personal safety of DTN employees, users of DTN products or services, or members of the general public.

DTN does not sell or rent your personal information to third parties. When you give us personal information, DTN will not share that information with third parties without your permission, other than for the limited exceptions and purposes described in this Privacy Policy or as otherwise permitted by applicable law.

Use of Cookies

As mentioned above, the Services utilize ‘cookies’ to provide custom content, including targeted ads, and to measure visitation patterns and user preferences. Cookies are small text files, downloaded onto your computer or mobile device when you visit certain websites. When you return to these websites — or visit other websites that use the same cookies — the websites recognize these cookies and your browsing device.

Our Sites use the following types of cookies:

  1. Strictly Necessary Cookies. These cookies are essential, as they enable you to move around our Sites, and use various features, such as accessing secure areas. Without these cookies, some services cannot be provided. These cookies do not gather information about you for marketing or for remembering where you have been on the Internet. This category of cookie is essential for our Sites to work, thus they cannot be disabled.
  2. Performance/Analytics Cookies. These cookies collect information about how you use the Sites. For example, the cookies will collect which pages you go to most often and if you get error messages from certain pages. These cookies do not gather information that identifies you. The information these cookies collect is anonymous and is only used to improve how our Sites work. These cookies are not used to target you with online marketing. Without these cookies we can’t learn how our Sites are performing and make relevant improvements that could better your browsing experience.
  3. Functionality Cookies. These cookies allow us to remember choices you make and tailor our Sites to provide enhanced features and content to you. For example, these cookies can be used to remember your user name, password, and preferences, or to display popular content based on your historical interests on the Site. These cookies are not used to target you with online advertisements. While these cookies can be disabled, this may result in less functionality during your use of the Sites.
  4. Targeting/Advertising Cookies. These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement, as well as to help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this non-identifiable information may be shared with other organizations, such as advertisers. This means that after you have been to our Sites, you may see some advertisements about our Services elsewhere on the Internet.
  5. Third-Party Cookies. These are cookies that fall into one of the above categories, but are placed on your browsing device by a third party.We allow third parties with which we have a separate agreement to use cookies and other technologies to collect information about your use of the Sites, including, for example, when you view or interact with one of their advertisements on the Sites or to collect information about your interests when you view or interact with one of their advertisements. We do not share with these third parties any information that would readily identify you (such as email address); however, such parties have limited access to a small amount of information about your device, which is necessary to serve you advertisements on our Sites and on other sites across the Internet that are tailored to your apparent interests.

You can use the browser with which you are viewing the Sites to enable, disable or delete our (first party) cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Please note, if you set your browser to disable cookies, you may not be able to access certain areas of the Sites. Also, if you disable cookies other parts of the Sites may not work properly. You can find more information about how to change your browser cookie settings at http://www.allaboutcookies.org.

While third parties that set cookies on our Sites provide a service to us or functionality, as noted above, you should review the third party’s websites, included those listed in the section above, for more information on how they use cookies or about how to opt-out of their cookie-based collection. For more general information about internet-based advertising or about opt out options related to the use of cookies for ad targeting, please go to www.aboutads.info.

EU Rights – Access, Correction, Deletion

Upon a reasonable request, end users in the European Economic Area may access, obtain a copy of, update, correct, or delete your personal data held by us at any time by contacting us using the information provided in the “Contact Us” section below. In order to comply with these requests, we may ask you to verify your identity. Please note that your rights may be limited in certain cases – for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we are permitted by law or have compelling legitimate interests to keep.  Permissible changes will be reflected in our databases within a reasonable period of time. 

DTN will retain your information for as long as your account is active or as needed to provide you services. DTN will retain and use your personal information as necessary to comply with its legal obligations, resolve disputes, and enforce its agreements.

At any time, end users in the European Economic Area may object to the processing of your Personal Data, on legitimate grounds, except if otherwise permitted by applicable law.  Such users also have the right to file a complaint with the appropriate data protection authority. 

Links and Third Party Websites

The Sites may contain links to other websites. Please be aware that we are not responsible for the privacy practices or the content of such other websites. We encourage our Users to read the privacy statements of each and every website they visit. This Privacy Policy applies solely to information collected by us through the Sites and does not apply to these third-party websites. The ability to access information of third parties from the Services, or links to other websites or locations, is for your convenience and does not signify our endorsement of such third parties, their products, their services, other websites, locations, or their content.

Also, DTN may allow select third parties to offer subscription services or fee-based products through the Sites. DTN makes no guarantees in regard to the policies of these parties, so you should investigate each site’s privacy policy before providing personally identifiable information to third parties.

Security Measures

DTN uses a variety of security measures to protect your personally identifiable information from unauthorized use, which may include but is not limited to, the use of SSL encryption. As noted above, the Sites may, contain links to other websites that are not controlled by DTN. Please take all necessary precautions to protect your information when you visit one of these sites.

DTN does not guarantee and makes no representations or warranties that the Sites and access thereto are secure, or that the Sites are free of viruses or bugs that could result in damage to or the loss of data. You are responsible for protecting your data from viruses.

Children Should Not Provide Information to Us

None of our Services are intended for use by children, and we have no desire to collect information from those under the age of 18. DTN requests that children DO NOT provide information to us. In an instance where such information was collected it would be purely accidental and unintentional. If we become aware that information has been submitted by a child, the information will be deleted from the DTN databases. DTN encourages parents to discuss the Internet with their children and monitor personal information that a child may provide via the Internet.

Change in Ownership

In the event of a change in ownership of DTN as a result of a sale, merger, acquisition or bankruptcy, then DTN reserves the right to transfer all of your personal information to a separate entity. DTN will use commercially reasonable efforts to notify you (e.g., by posting on its Sites, issuing a press release, or notification by e-mail) of any change in ownership.

Policy Changes & Updating Information

DTN reserves the right to modify this Privacy Policy whenever the need arises. Updates to this Privacy Policy will be posted to the Services in a timely manner. When such updates are made, the “last updated” date at the top of this privacy policy will be modified. This policy is not a contractual agreement and does not provide you with any legal right. Unless otherwise specified, the Sites, its content, and its domain name and URLs are the sole property of DTN, LLC.

Contact Us

If you have questions about anything contained in this Privacy Policy, including how your information is used, or how to access, correct, or delete your information, or how to opt-out of receiving information from DTN, you may contact us at:

DTN, LLC
ATTN: Privacy/Marketing
11400 Rupp Drive
Burnsville, MN 55337
Phone: 1-800-485-4000
Email: privacy@dtn.com   

DTN will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information by reference to the principles contained in this Privacy Policy.